We want you to love your candle! If you receive a damaged item or are unsatisfied with an unlit candle, contact us within 14 days for a replacement or refund. For safety and hygiene reasons, we cannot accept returns on burned candles.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped. Enjoy free standard shipping on orders $99+.
Domestic Shipping
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–2 business days
International Shipping
International orders typically arrive within 7–21 business days, depending on destination and customs processing. Please note: international customers are responsible for any customs duties, taxes, or import fees assessed by their country. These charges are not included in your order total and are collected by the carrier or local customs office upon delivery.
Lost or Stolen Packages
We are not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your order, please contact the shipping carrier directly to file a claim. We're happy to assist where we can, but the carrier is ultimately responsible once a package is confirmed delivered.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping fees are non-refundable.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an undeliverable address, additional shipping charges will apply to reship the order.
If you have issues with your order or need assistance, please contact us at hello@cherumbelle.com.